Online Store Policies
HELLO, TSELAINE FANS!
Welcome to the online world of our former tiny shop in Philadelphia.
Our heart might be in Philadelphia, but our warehouse is now in California. (We resided in our 300 square foot shop in Rittenhouse for over fifteen years, but made the decision in 2023 to go 24/7 online and worldwide.) Many of our items sell out quickly, so do not hesitate to contact us to place a special order (tselaine_jewelry@yahoo.com)
See something on our Instagram you MUST have? Please email us at tselaine_jewelry@yahoo.com.
SHIPPING INFORMATION
Online orders will be processed in 1-4 business days. Please allow for extra processing time during the Black Friday shipping season, federal holidays, and extreme weather conditions.
Orders placed on Saturday or Sunday will be shipped out on the following Monday.
We do our best to keep you updated on the details once your order ships. Expect tracking information to know when your item will arrive.
Tselaine ships using USPS services depending upon the size and weight of the items you are purchasing.
SHIPPING INFORMATION
We have two options for pick up. You can make arrangements to come to our San Jose warehouse located near Santa Clara University. We also can ship your order for pick up to our Rancho Cordova pop up at Happy Niyama.
Leave the gift wrapping to us! (Just make a note of it in your "Order Notes")
RETURNS & DEFECTIVE ITEMS
Buying online can be tough when you can't see it in person. For this reason, we are open to helping with returns and exchanges for our online shop. Please contact us via email at Tselaine_Jewelry@yahoo.com with the subject line "ONLINE RETURN/EXCHANGE"
We must be notified of your wish to return or exchange within 2 weeks of purchase. You have 30 days from date of purchase to return unworn merchandise with the original tags/packaging for refund or exchange.
All SALE items are final sale.
All perfume & skin care products are final sale.
If your items arrive damaged, please contact us within 5 days via email tselaine_jewelry@yahoo.com. We will do our best to remedy the defective item, and get it back to you safe and sound.
Shipping & Handling costs are non-refundable. Customer is responsible for shipping costs for returns or exchanges.
INTERNATIONAL ORDERS
We are happy to ship internationally using USPS. All items sent abroad are non-eligible for returns or exchanges.